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General Return Policy

Reporting an Issue With an Order/Item

We are 99.9% sure you are going to love anything you order from us.  In the unlikely event that there is any issue with your order whatsoever, it must be reported within 7 days of the delivery date (indicated by the tracking information). You can report an issue with your order by contacting us heresupport@valuepal.com or filling out our contact us form. (Do not forget to list your order number and a phone number that you can be reached on)

What Qualifies for a Return Merchandise Authorization (RMA)?

An order can be returned in the unlikely event that it is found to be broken, defective, or damaged upon delivery. In this unlikely event, the issue with the order (and we mean ANY issue with an order) must be reported within 7 days of delivery. To report an issue with an order, please contact us asap.

Returning a Defective Item

Once you have prearranged your return with one of our customer service reps will issue an RMA form as well as a FedEx Return Label to you (the return label is a separate email from FedEx and not issued directly from us). You will be asked to print out the RMA, complete it, and include it with the defective item (the RMA form MUST be included with the defective item for your return to be processed). The FedEx return label must be printed within a week of it being received, otherwise it will expire, and you will be responsible for shipping the item back at your cost to receive a refund or replacement of your item. Once you have the item packaged up and ready to go, you can drop it off at any FedEx/Kinkos location. When we have received your item, it will be inspected for the defect/damage as described by the customer. After we have found the problem, as replacement unit will be issued to you. If a replacement unit isnt available, a full refund will be issued in place of a new unit.

Returning a Non-Defective Item

This is only allowed under special circumstances and at our discretion. The item must still be within its original packaging, unopened and non-damaged in any way, shape, or form in order to qualify for consideration. You would pre-arrange your return with us just as you would for a defective item, with the exception that you would pay the return postage. Postage for this item would be non-refundable. The item must be postmarked within 7 days of the arrangement being made and the RMA form being issued (again, the form must be included with the item in order to be processed).

I received my order, and there is an issue. What do I do (is there a return policy)?

Well, that depends on the issue. If you just dont like the item (unlikely, but we can ponder)...well...we take a tough love stance. By purchasing the item, you have deprived someone else of an awesome deal, and therefore have left no room for the ugly beast of buyers remorse. We suggest selling it on ebay or craigslist for a profit, or perhaps giving it to someone as a thoughtful gift. If your item was received broken, non-functioning, or damaged in some way that renders it useless please contact support@valuepal.com within 7 days of delivery. Please note that this time frame stands for any issues with any order whatsoever. Once the 7 days from delivery have passed, we unfortunately will be unable to assist you further.

If you have any questions, feel free to email a customer service representative and we will respond within 24 hours. 

Thank you for shopping with ValuePal.com!

The customer support team.

ValuePal.com

560 Supreme Dr
Bensenville IL, 60106
 
Monday - Friday 9:00 AM - 6:00 PM